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13 helpful UX Research tools

A guide to the landscape of user testing tools in 2020.

Joanna Ngai
UX Collective
Published in
3 min readAug 17, 2020

The landscape of UX research tools has been growing to cover everything from recruiting participants, logistics, capturing remote or in-person sessions, usability tests, generating reports and more.

While not inclusive of all the tools that are out there, here are some helpful tools you can check out whether you’re a seasoned pro or a beginner:

Airtable

A spreadsheet/database like tool that has UX research templates to help you search and categorize participants and session insights.

Calendly

A free tool to help you schedule meetings.

Dscout

Recruit, plan and analyze diary studies.

Evolt

A flexible canvas creation for collaboration, with templates for storyboards, user journeys and more

Lookback

A real time or remote user research sessions with the ability to record, and take notes during session in a collaborative dashboard. Use the “Live” feature to broadcast your research to your team.

Maze

A user testing platform that generates reports from your Figma, InVision, Sketch and Marvel prototypes.

Miro

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Written by Joanna Ngai

UX Designer at Google, illustrator, green tea drinker dribbble.com/joannan | UX for Beginners https://amzn.to/3ekRM00

Responses (4)

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I have recently signed up with Entropik's UX research platform. It helps to get nuanced and actionable User Insights with efficiency and agility at every product development stage https://www.entropik.io/affect-ux

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Thanks for putting this together!

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I have recently started using https://lupax.app/ . It allows you to do research on web pages, without modifying the code. It also performs screen recording while the user performs the test.

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