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Written by Anna Iurchenko

Designer, Health AI at Google. Board member IxDA San Francisco. I’m curious to understand people & I’m driven to build great products for them. Love sketching!

Responses (2)

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I was always a fan of Kurt Vonnegut, and his charts of how stories are shaped fits very nicely with what you’ve done here. I like your integration with use case scenarios. Nice thinking.

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I love this. I actually conduct Graphical Recordings where I create live illustrations of the user experiences, goals, emotions, and expectations throughout their journey. It’s an incredible exercise for researchers and customers.

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