A small breath of fresh air from Delta’s app“Excuse me, where do I go to report a checked-bag that’s missing?”Jan 13, 2020Jan 13, 2020
Published inUX CollectiveGiving Users a Sense of Expertise from the Start, According to SnowboardingThe onboarding process is an excellent opportunity for your users to learn…Mar 12, 20172Mar 12, 20172
Published inInsights & ObservationsWhat Makes an Intuitive Title? The Case of Colors, Underlines, and WeightsWhy do user’s click on the title’s metrics so often in some slices but not in others?Feb 26, 2017Feb 26, 2017