Published inKlug.ChatCASE STUDY: RUGBY CHATBOT AND DIGITAL FANSWizeline partnered with USA Rugby to build a chatbot for the Rugby World Cup Sevens 2018 — the first time the tournament took place on…May 1, 2019May 1, 2019
Published inChatbots MagazineHow an engineer turned a data problem into a technical solutionAn interview with a sentiment and intent analysis expertApr 19, 2019Apr 19, 2019
Published inChatbots LifeUsing customer conversations to NLP-train chatbotsTo make machines work for humans — and not the other way around — machines must be intelligent enough to understand a wide range of…Mar 13, 2019Mar 13, 2019
Cómo analizamos 200.000 mensajes para diseñar un chatbotHace un tiempo, recibimos 200,000 mensajes que una importante empresa de bienes raíces recibió de los usuarios que visitaban su web en el…Feb 18, 2019Feb 18, 2019
Published inDataDrivenInvestorIn the last few years, automation has given rise to an era of “machines” in various forms.Robotic process automation (RPA) was a $680M market in 2018 and forecasted to cross $7B by 2024. Why?Feb 15, 2019Feb 15, 2019
Published inUX CollectiveWhat I wish I’d known about designing conversational UIsIf there’s one lesson that has been validated in every conversational UI product I’ve worked on, it’s that building the interaction is…Feb 15, 20193Feb 15, 20193
Published inChatbots Magazine“What do you do?”: A conversation designer’s most feared questionPlease, any question but that.Jan 19, 2019Jan 19, 2019
Published inChatbots MagazineHow we analyzed 200K messages to design a chatbotWe took 200,000 messages that a major real estate company received from site visitors over the course of six months, and did a deep-dive…Jan 19, 20194Jan 19, 20194
6 lecciones de la prueba de usuario de chatbotBots terribles: son fáciles de encontrar, pero difíciles de precisar cómo fue , tan equivocados.Oct 10, 2018Oct 10, 2018
Published inUX PlanetHow journalism shaped my UX processLike many writers, I stumbled into UX.Sep 28, 20183Sep 28, 20183
