Published inKlug.ChatCASE STUDY: RUGBY CHATBOT AND DIGITAL FANSWizeline partnered with USA Rugby to build a chatbot for the Rugby World Cup Sevens 2018 — the first time the tournament took place on…May 1, 2019May 1, 2019
Published inChatbots MagazineHow an engineer turned a data problem into a technical solutionAn interview with a sentiment and intent analysis expertApr 19, 2019Apr 19, 2019
Published inChatbots LifeUsing customer conversations to NLP-train chatbotsTo make machines work for humans — and not the other way around — machines must be intelligent enough to understand a wide range of…Mar 13, 2019Mar 13, 2019
Cómo analizamos 200.000 mensajes para diseñar un chatbotHace un tiempo, recibimos 200,000 mensajes que una importante empresa de bienes raíces recibió de los usuarios que visitaban su web en el…Feb 18, 2019Feb 18, 2019
Published inDataDrivenInvestorIn the last few years, automation has given rise to an era of “machines” in various forms.Robotic process automation (RPA) was a $680M market in 2018 and forecasted to cross $7B by 2024. Why?Feb 15, 2019Feb 15, 2019
Published inUX CollectiveWhat I wish I’d known about designing conversational UIsIf there’s one lesson that has been validated in every conversational UI product I’ve worked on, it’s that building the interaction is…Feb 15, 20193Feb 15, 20193
Published inChatbots Magazine“What do you do?”: A conversation designer’s most feared questionPlease, any question but that.Jan 19, 2019Jan 19, 2019
Published inChatbots MagazineHow we analyzed 200K messages to design a chatbotWe took 200,000 messages that a major real estate company received from site visitors over the course of six months, and did a deep-dive…Jan 19, 20194Jan 19, 20194
6 lecciones de la prueba de usuario de chatbotBots terribles: son fáciles de encontrar, pero difíciles de precisar cómo fue , tan equivocados.Oct 10, 2018Oct 10, 2018
Published inUX PlanetHow journalism shaped my UX processLike many writers, I stumbled into UX.Sep 28, 20183Sep 28, 20183
Diseño de interfaces de usuario de voz frente a ChatbotsCómo satisfacer a los usuarios de ambos medios a través de una buena redacciónAug 29, 2018Aug 29, 2018
Por qué fallan los chatBots: importancia de las pruebas de usabilidad"Algunas de estas compañías necesitan concentrarse al menos tanto en probar sus productos como en redactar comunicados de prensa".Aug 18, 2018Aug 18, 2018
Published inChatbots LifeNot Giving Up on Bots Yet: A Designer's PerspectiveWorking on bots in 2016 vs. now in 2018, and moving forwardAug 17, 2018Aug 17, 2018
Published inChatbots Magazine6 Lessons from Chatbot User TestingBad bots - they're easy to find, but hard to pinpoint how it went so, so wrong.Aug 16, 2018Aug 16, 2018
Published inChatbots LifeWhy Bots Fail: Importance of Usability Testing"Some of these companies need to focus at least as much on testing their products as they do drafting press releases."Aug 9, 2018Aug 9, 2018
Published inUX PlanetDesigning Voice User Interfaces vs. ChatbotsHow to delight users for both mediums through good writingAug 8, 20181Aug 8, 20181
5 Writing Lessons from the GymStrengthen your mind like you would your body.Oct 13, 20171Oct 13, 20171
Why is writing so stressful?I thought it was just my indecisiveness and fear of judgment that left me starting at a blank screen for an hour.Oct 8, 20171Oct 8, 20171
