Strategy and Innovation Tools for Every ChallengeSince the early 1990s, Bain has conducted a regular survey of thousands of managers to determine what tools and frameworks they are using…Oct 20, 202065Oct 20, 202065
Published inNew Markets InsightsWhat I Learned From Building My First 5 AppsI’ve been fortunate to work with some great teams over the years to bring digital solutions to market. From healthcare to education to…Sep 23, 202053Sep 23, 202053
Published inNew Markets InsightsThe Rise of the Gig Economy and Unmet Financial Wellness NeedsIn late August Uber and Lyft nearly halted their operations in California in response to a court’s order to reclassify their drivers as…Sep 8, 20207Sep 8, 20207
Published inNew Markets Insights10 Financial Services Trends to Innovate AroundInnovation is all about delivering value to organizations by finding new ways to help consumers achieve the jobs they are trying to get…Aug 24, 202018Aug 24, 202018
Published inThe StartupBuilding a Culture of Innovation as Workforces Go RemoteFive years ago I wrote a piece for Forbes highlighting different strategies that big companies were using to build a culture of innovation…Jul 20, 202068Jul 20, 202068
Published inNew Markets InsightsThree Stages to Building or Improving an Innovation FunctionA big part of my job is helping companies build or improve their innovation capabilities. Sometimes this means starting with a clean slate…Jun 8, 202013Jun 8, 202013
Published inNew Markets InsightsFive Strategies for Creating a Compelling Digital Customer ExperienceWith much of the world recently locking down in one form or another, individuals have been spending far more time in their homes. Some…May 12, 20201May 12, 20201
Published inUX CollectiveThree steps to innovating for an unknown futureAs I talk with clients these days, I often hear them ask a recurring question: how do we know which customer behavior changes will endure…Apr 22, 2020481Apr 22, 2020481
Published inNew Markets InsightsMitigating Risks to Your Business in Times of UncertaintyA few years ago, I developed a framework for finding, testing, and mitigating risks and uncertainties in periods of volatility. The idea…Mar 25, 20201Mar 25, 20201
Published inNew Markets InsightsJobs 2.0: Troubleshooting the Adoption of Jobs to be DoneWhen I first started helping companies deploy Jobs to be Done within their organizations, people were largely unfamiliar with the concept…Feb 26, 202010Feb 26, 202010
Published inNew Markets InsightsAvoiding Analysis Paralysis: When to Make a DecisionI recently spoke with the newly appointed Head of Product for the innovation lab at a large financial services company. Given that she had…Jan 21, 202091Jan 21, 202091
Published inNew Markets InsightsThree Strategies for Becoming an Industry Game ChangerExecutives are under constant pressure to boost revenue and increase profitability. In the abstract, that’s fairly straightforward. When…Dec 3, 201922Dec 3, 201922
Published inNew Markets InsightsHow Insights Executives at Three Big Brands are Driving InnovationI spent last week at The Market Research Event (TMRE) in Las Vegas, talking to Insights and Innovation professionals about the challenges…Nov 14, 201945Nov 14, 201945
Published inThe StartupHumanizing Your Brand: Why You Need To and How To Do ItThe need to humanizeOct 28, 2019107Oct 28, 2019107
Published inNew Markets InsightsThe Dwindling Shelf Life of Market Insights — And What To Do About ItWe often talk about how the world is changing faster than ever. Information can spread quickly, and people can learn about the next big…Jun 28, 201956Jun 28, 201956
Published inNew Markets InsightsHow to be More Agile as Competitive Advantages FadeFor years, Columbia Business School professor Rita McGrath has been telling us that the traditional strategy of finding and exploiting a…May 29, 201979May 29, 201979
Published inNew Markets InsightsThree Ways to Get Buy-in for Unsexy ProjectsEvery manager in the corporate world has a wishlist of projects that have been relegated to the back burner. There are research questions…Apr 30, 20191Apr 30, 20191
Published inNew Markets InsightsThe 10 Reasons People Buy New ProductsI write frequently about Jobs to be Done — a theory that describes how consumers buy products to solve various jobs they’re trying to get…Mar 26, 20194355Mar 26, 20194355
Published inNew Markets InsightsThe Myth of the First-Mover Advantage: Why to be Smarter, Not FasterCompanies today worry too much about being fast. They want to fail quickly, pivot, and be first to market with their new idea. They want…Feb 12, 20192712Feb 12, 20192712
Published inNew Markets InsightsWhy Private Label Products Will be the Savior of RetailWe live in a tough time for retailers. Mall visits have declined substantially over the past decade; they dropped 50% from 2010 to 2013…Jan 15, 20191Jan 15, 20191