Published inEverything New Is DangerousDiscovering the business><customer opportunityA key part of business design is discovering, prototyping, testing and improving the business opportunity that aligns with opportunities…2h ago232h ago23
Published inEverything New Is DangerousHow we did it: Discovering opportunitiesA system map is a simple way to discover new perspectives helping the organization take advantage of new opportunities in new ways.2d ago12d ago1
Published inEverything New Is DangerousFinding the music in the noiseWhen researching, mapping and visualizing how an organization delivers value it’s easy to wonder how something that quickly appears…3d ago223d ago22
Published inEverything New Is DangerousTop 10 reads on innovationA good friend of mine asked for my top 10 reads on innovation. Here’s my list covering a range of essential topics.Jan 27Jan 27
Published inBootcampThe data-quality-opportunityData is influencing an increasing amount of our decisions. How do we make sure we have the data we need and how do we get the data we’re…Jan 2611Jan 2611
Published inEverything New Is DangerousWhat has to be true for your strategy to be true?In tests I’ve done we consistently found 70–90% of assumptions underlying strategic decisions were unaccounted for / unknown. Identifying…Jan 2155Jan 2155
Published inUX CollectiveCompetitive advantage comes from seeing what nobody else canA company operates in an ecosystem of opportunities, where competitive advantage can be won by “seeing what others are not even aware of”…Jan 102495Jan 102495
Published inEverything New Is DangerousThe world is not made up only of dry facts“The world is not made up only of dry facts (what we might call data today); rather, these facts are glued together by an intricate web of…Jan 54Jan 54
Published inEverything New Is DangerousHow (where) to fix the link between digital engagement and business valueMaking the assumption that engagement equals business value is a huge leap of faith. It removes causality from our understanding of how our…Jan 48Jan 48
Published inEverything New Is DangerousDoes AI make us bland?Insights and data are supposed to give us a competitive advantage, but does the AI help? Or is it just giving us access to the same…Dec 20, 2024Dec 20, 2024
Published inEverything New Is DangerousWe get the data, decisions and customers we design forHow do we determine if the data we have is the data we need to make the decisions we want?Dec 15, 2024Dec 15, 2024
Published inEverything New Is DangerousGetting thick and rich data rightBoth human and artificial (AI) decisions are based on the data closest to us (1). At the moment we are very good at collecting, accessing…Dec 14, 2024Dec 14, 2024
Published inEverything New Is DangerousWhat leads to progress: Inefficiency, randomness and messinessBeing efficient only makes us similar to the machines. We should embrace what makes us inefficient.Dec 14, 2024Dec 14, 2024
Published inEverything New Is DangerousWhat does our data tell us about what we can achieve?The decisions we make are shaped by the information closest to us (1), the information closest to us depends on the questions we ask (2)…Dec 11, 2024Dec 11, 2024
Published inEverything New Is DangerousCustomer insights has become a commodity, long live customer insightsThe fact that synthetic data is about to reach parity on quality compared to market research (1) is telling me much more about the lack of…Nov 30, 2024Nov 30, 2024
Published inEverything New Is DangerousInsanity is doing the same thing as everyone else expecting different resultsI asked my AI-friend Perplexity: “Are companies offerings becoming more and more similar because of AI?” and it suggested the opposite is…Nov 29, 2024Nov 29, 2024
Published inUX CollectiveHow to close the customer-data-gap“Thick” or qualitative data (1) helps organizations and their AI-solutions make better decisions by including insights about the context…Nov 25, 20242Nov 25, 20242
Getting high quality customer data in real-time at speed and scaleCritical discussions on AI has moved on from it being a “black box” which we don’t understand how works (1)(2)(3) to what we put into it to…Nov 20, 2024Nov 20, 2024
How we did it: turning our workshop output on its headPeople are brilliant at producing ideas. And within each idea lies a treasure: an assumption of what the customer needs and which value we…Nov 17, 2024Nov 17, 2024
Published inBootcampHow we did it: digitizing design thinkingDesign thinking offers several benefits to the organization, but it also comes in a format that works for some teams and not for others…Nov 13, 2024Nov 13, 2024