Interpretation is the sincerest form of masteryFeedback doesn’t always feel like a gift. It may not even always feel like feedback. As job is often to listen more closely to the…Jan 113Jan 113
Theories of ControlThis is an essay about finding empathy when we’re feeling stuck because of something we believe someone else has the power to change.Aug 13, 20242Aug 13, 20242
Published inUX CollectiveWhen are we going to start designing AI with purpose?Three conversations that every product team should have prior to breaking ground on AI development.Jan 22, 20212Jan 22, 20212
The right to not be remembered“Data is the new oil” is a deeply flawed metaphor. In addition to being dehumanizing, it’s flat out misleading.Jan 13, 20201Jan 13, 20201
When confidence is scarceA leader’s job is to help people trust in themselvesDec 30, 2019Dec 30, 2019
Published inUX CollectiveHuman-centered AI cheat-sheetThroughout my journey as a UXer working on AI, I’ve been refining a cheat-sheet of questions-as-guidance to help find signal in the noise.May 11, 20192May 11, 20192
Published inUX CollectiveA people’s Bill of Rights for personalizationThe design process for a sustainable and human-centered AI system starts with respecting each person as the author of their own story.Oct 5, 20183Oct 5, 20183