Published inUX CollectiveBuilding a framework for prioritizing user researchIn September 2020 I joined Pendo.io as the first UX Researcher, with the goal of establishing user research as a separate discipline. I was…Dec 2, 20211Dec 2, 20211
Hi Mark, Glad you found the article helpful!Whenever I take on a big initiative, I try to build in mechanisms for measuring the effectiveness of that initiative - both for my own…Mar 28, 20211Mar 28, 20211
Published inLexisNexis DesignManaging a User Research PanelAn interview with Tiffany Stanfield, LexisNexis Global Research Panel ManagerJul 29, 2020Jul 29, 2020
Published inLexisNexis DesignMake the most of remote user research with these expert tipsIf you’ve found yourself suddenly having to conduct user research while social distancing, our team of researchers might be able to help…Mar 25, 2020Mar 25, 2020
Published inresearchops-communityDemocracy or Tyranny in UX Research… Is there a Middle Ground?In the industry, democratization of UX Research typically refers to the systematic expansion of UX Research skills to individuals without…Mar 3, 2020Mar 3, 2020
Published inPrototyprBuilding a User Research PanelIn a previous post, Scaling UX Research for the Enterprise, I shared how our small-but-growing research team transitioned from operating…Jul 26, 20191Jul 26, 20191
Published inPrototyprIn Defense of InefficiencyIn my organization we do UX Research + Data Science pretty well. This doesn’t seem like it should be a terribly controversial thing to say…Feb 16, 20192Feb 16, 20192
Published inLexisNexis DesignScaling UX Research for the EnterpriseI joined LexisNexis just over two years ago, at a point when the company was making a renewed investment in user experience. In addition…Jan 24, 20191Jan 24, 20191