How to unburden your wordsIt’s okay to say, “words can’t solve that problem.”Nov 8, 20223642Nov 8, 20223642
Figma techniques for better content designThese days, Figma is where the bulk of design work happens. Cross-functional teams get together in Figma at early design phases to…Jun 2, 2022291Jun 2, 2022291
Published inLife at ChimeHow we built a text measurement tool at ChimeInstall the plugin and try it outNov 16, 20213561Nov 16, 20213561
Published inBootcampThe content design interview-getterUse this tool when you need to land a dream job interviewOct 12, 20214291Oct 12, 20214291
Content design for growthA few words on how to approach content strategy as an important lever for connecting people to value.Dec 14, 20202261Dec 14, 20202261
Published inUX CollectiveError state stasis: a quick visit to the syntax of an error messageError messages are rarely celebrated. When they are bad, they stick out like a rude friend you invited to your partner’s birthday party…Aug 4, 20204842Aug 4, 20204842
Published inDesigning AtlassianContent design for user onboardingHow to design content that will help people adopt your productAug 3, 20204062Aug 3, 20204062
Published inUX CollectiveYou and me and a POVPoint of view in conversational interfacesMay 11, 20202711May 11, 20202711
Before my day job, the apocalypseWriting apocalyptic fiction before work, every dayAug 19, 20195Aug 19, 20195
Published inUX CollectiveThe Glengarry Bob Ross effectMicrocopy's role in UX upsells.Jul 2, 20181Jul 2, 20181
Published inUX CollectiveThe microcopyist: cancellation, confirmation, conflagrationWriting microcopy for destructive actions.Feb 23, 201824Feb 23, 201824
3 revelations from 28,000 hours of e-commerce UX researchI went to a 5-day UX training and all I got was my mind blown.Feb 13, 20181Feb 13, 20181
When words suddenly don’t make senseI’m listening, I just don’t understand what you’re saying.Feb 12, 20183Feb 12, 20183
Published inPrototyprDesigner’s best friendThe skills UX designers want their writers to haveNov 14, 2017Nov 14, 2017
Published inSpringboardA Guide to Persuading Users with WordsThree principles that you should be using in your UX copyOct 31, 20172Oct 31, 20172
Whatever it wants, they getsNavigating gendered language as a professional writer.Oct 9, 20175Oct 9, 20175
Published inSpringboardThe 197,000 year-old trick to writingHow to write stellar copy without writing at all.Oct 2, 20172Oct 2, 20172