Published inFutureGovBeyond DigitalBuilding on the work that’s already been done by the Digital by Design team, we’re helping Stockport Council take human centred design…Apr 15, 2019Apr 15, 2019
Published inFutureGovDelivering better lettersTaking a user-centred approach to designing letters for residents.Nov 29, 2018Nov 29, 2018
Published inFutureGovHappy, Sad, Puzzled.Turning a frown upside down with pink Post-it notes , and the power of emotions in service design.Oct 3, 2018Oct 3, 2018
Published inUX CollectiveDesign notes: staying sane in Service DesignEmpathy, peaks, troughs and headspaceJun 24, 2018Jun 24, 2018
Onboarding at FutureGovMy last few weeks have been a whirlwind. Onboarding at FutureGov has been hugely positive, giving me confidence not only in my own…Mar 27, 20181Mar 27, 20181
Published inService Design JAM DAYS 17Design Manchester, Service Design Jam Days 2017, Looking BackI’m a big fan of Kathryn Grace. She’s a champion of service design, helping to establish the North as a breeding ground for the discipline…Jan 14, 20181Jan 14, 20181
Service Design Sprint With Imperial College HealthcareI put my service design skills to the test with a quality improvement challenge for Imperial College Healthcare NHS Trust, facilitated by…Nov 26, 2015Nov 26, 2015