PinnedPublished inUX CollectiveFail early: the hidden design principle behind great UXWhy good designs fail as early as possible in the user journey.4h ago14h ago1
Designing ChatGPT-Enabled Customer Service ChatbotsChances are, you’ve heard of ChatGPT from Open AI. Trained on the largest text dataset to date, ChatGPT represents a leap in artificial…Mar 9, 2023Mar 9, 2023
The LEAN Kano ModelThe Kano model is a useful framework for prioritizing features, but its category names are hard to remember. Here’s a proposal for a more…Feb 20, 2020Feb 20, 2020
This Little Tip Will Help You Work BetterSometimes, a little down time makes all the difference.Oct 20, 2018Oct 20, 2018
Enter Action #1: Coins.ph Cash Out FlowThis is the first entry in a series of short posts called Enter Action where we will analyze the interaction design of apps in the wild and…May 7, 2018May 7, 2018
6 Key Considerations in Productizing Custom B2B SoftwareIt’s not just about slapping on a nameApr 30, 2018Apr 30, 2018
B2B Product Visuals: Photos, Screenshots, or Illustrations?When communicating your B2B tech in a brochure or website, you need to decide whether to use photos, screenshots, or illustrations to…Apr 3, 2018Apr 3, 2018
Oxford CommaAs much as I like the Oxford comma, I don’t usually insist on people using it. For me, what’s important is consistency rather than a…Jun 12, 2017Jun 12, 2017
Published inAscent PublicationI’ve Discovered How to Slow Down TimeIt’s a brand new day, and it’s exciting. Lots of possibilities and great ideas for the future.Feb 7, 2017Feb 7, 2017