Published inBootcampOn compromise between design and engineeringThis is what I send (and talk through) with any new engineering teams I’m working with. My goal is to make it clear that designs are a…Nov 2, 2022Nov 2, 2022
Notes on taking notes (in user interviews)Being a note-taker in a user interview is an important role — perhaps more than you might initially think. Being asked to take notes in a…Jul 11, 2022Jul 11, 2022
When is sorry the wrong thing to say?Mindful sorries, checkout chicks, apology brownies — and believing the best in people.Mar 31, 2019Mar 31, 2019
Published inThe StartupNobody is going to steal your startup idea.Why sharing with other people helps ideas grow.Dec 3, 201712Dec 3, 201712
Published inBuilt to AdaptHow to Run a Really Good RetrospectiveEveryone should do retrospectives — not just agile software teams.Nov 6, 20172Nov 6, 20172
Published inPrototyprHere’s why the warm-up questions in a user interview are so important.A few years ago I was walking down Glebe Point Road after a pleasant morning at the markets. Suddenly, a guy with a big microphone came up…Oct 1, 20172Oct 1, 20172
Published inUX CollectiveStop doing user interviews. Start having conversations.The case for relaxing in user researchSep 28, 201733Sep 28, 201733
Published inProduct LabsHow designers and developers can pair together to create better productsCross-functional collaboration, for empathy and resultsJun 22, 20178Jun 22, 20178