Strategic Thinking: A Paradox for Junior Designers?Navigating the Path from Execution to Strategic Influence in DesignJul 24, 20242Jul 24, 20242
Can Organisational Culture and Team Dynamics impact Customer Experience?Spoiler alert: Yes, it can.Dec 19, 20231Dec 19, 20231
The Idealist Service Designer — the part of the journey that no one tells you aboutThere is a pattern in those who, like me, have transitioned into the practiceNov 9, 2023101Nov 9, 2023101
Published inUX Collective4 mental shifts to be a User ResearcherLearning to work and think differentlyFeb 2, 20222551Feb 2, 20222551
Should there be a Service Recovery System for Customer Failure?Two weeks ago, my cousin, Daniel, was taking a flight from LAX to Villahermosa (Mexico) with one stop in Mexico City. The first flight was…Dec 29, 202112Dec 29, 202112
Empowered and inspired as a writerGoing to my Medium profile and noticing that I have only 10 published stories and over 50 Drafts… thoughts I wanted to share but never did.Aug 19, 2021551Aug 19, 2021551
Published inUX Collective8 not-so-obvious tips for remote workshop facilitationAs remote collaboration became the only way to survive in business during pandemic times, we’ve adapted our lifestyle, adopted new…Jul 17, 20201051Jul 17, 20201051
Published inUX CollectiveHow to build trust with users when doing remote researchMar 25, 202087Mar 25, 202087
Published inThe StartupSo what is it with UX, CX, EX and Service Design?We felt almost fashionable when we first used one of these terms, and if you are in the design field, you’ve probably asked at some point…Jun 21, 20191.3K8Jun 21, 20191.3K8
How do you measure success?This afternoon at work, there was a presentation of a project a colleague has been working on for the last few months. It was a website…Feb 1, 20196Feb 1, 20196
Are We Really Connecting Better?“WORKPLACE IS HERE! LOG IN AND START CONNECTING”Jul 14, 20186Jul 14, 20186
Published inUX CollectiveWho solves user experience issues for UX Professionals?There is a Spanish proverb that translates: “In the blacksmith’s house, a wooden knife”, and is the paradox of how there can be scarcity of…Jul 7, 2018551Jul 7, 2018551
A Lesson in Empathy, Taught by a 81-year-oldMembers of a religious community were invited to participate in a Global Letter-writing campaign to defend fellow believers in Russia who…Mar 29, 20173Mar 29, 20173
So, Why Should We Choose You Over Other Applicants?You have been preparing your body, mind and soul for that specific interview. You really want that job so you review your notes about…Mar 18, 201711Mar 18, 201711
Magic trick to be Successful (A 26-year-old perspective)Three weeks ago, I had lunch with an Industrial Design Professor from University. I was his student almost 6 years ago. He invited me to…Mar 8, 201711Mar 8, 201711