Starting a new design job after having a babyI’m a service designer with the ability to jump into projects and get things done very quickly. You know what’s not quick? A returning to…Sep 12, 2024Sep 12, 2024
Published inUX CollectiveThe remote design-thinking workshopper’s lifeAnd the only thing that matters as a facilitator during covid timesSep 23, 2021Sep 23, 2021
Service mapping in tech — a success storyIn-house Service designer embeds service mapping in tech company and lives to brag about it!Sep 23, 2021Sep 23, 2021
The wild speed of service design consultancyI wrote this blog three years ago and I’m only publishing it now. I’ve tweaked it because the original was unintelligible. It was written…Apr 27, 2021Apr 27, 2021
How to make your own retro, pre recorded talk for a remote conferenceAt 10.45am on Friday July 17th, my pre-recorded talk was streamed on UX Bristol’s Youtube for around 140 people. I took the cheeky…Aug 16, 2020Aug 16, 2020
“What were you (service designer) asked to do here?” (v2)After my first 9 months in-house at a tech company, I can safely say I’ve made some friends in the team: product managers, agile coaches…Sep 29, 2019Sep 29, 2019
Published inBootcampMaking a service map from the inside outI’ve never worked in-house or client side beforeFeb 25, 2019Feb 25, 2019
Thank you letter to Common GoodDear Charlie, Aimee, Lucy, Lisa, Lu, Radina, Fiona & Mark,Aug 3, 20181Aug 3, 20181
Have a nice teamI gave a 5min ‘lightning talk’ at @UXBristol yesterday. The event had fantastic speakers and workshops. Can’t recommend it enough. It went…Jul 14, 2018Jul 14, 2018
Published inCommon Good DesignA digital take on Repeat MedicationsRepeat prescription dispensing is a core activity for pharmacies in the UK — for many it represents over 70% of their revenue.Jun 11, 2018Jun 11, 2018