Why you should code your COVID-19 policies and lawsIf you’re a Government or corporation creating new policies, regulations, or even laws for COVID-19, rules as code presents a whole bunch…Mar 23, 2020Mar 23, 2020
Design & Delivery, the Goldilocks zoneService Design is a strange and inconsistent thing. Few fully understand what the ‘service’ part refers to, and by extension the value in…Mar 4, 2020Mar 4, 2020
Legislation as code isn’t RobojudgeLast year I started working on “rules as code” – a government project to draft machine readable laws and policies, rather than just human…Jan 20, 2020Jan 20, 2020
Moving on from wireframesWhen UX first became a phrase people widely used (15 years ago?) it was a simpler time, and tech-folk had just got in to the hang of…Aug 26, 2019Aug 26, 2019
Computers don’t think like humans — here’s what that means for your policies, contracts, and lawsThere’s a bunch of things humans do every day that have an assumed understanding based on social constructs, common sense, or…Mar 1, 20192Mar 1, 20192
What are ‘machine readable laws’?I’m currently working for the Government of New South Wales where I do a tech design job that I’m fairly certain has no name.Feb 22, 2019Feb 22, 2019
What we mean when we say techTech is to digital service design what materials are to furniture, it’s the stuff everything is made of.Feb 11, 2019Feb 11, 2019
Design thinking is something you do, innovation is something you liveThere are always people asking innovators to show them how it’s done. People wanting to ride along for a project to learn the ropes. In…Jul 3, 2017Jul 3, 2017
It’s not innovation if you don’t innovate the service itselfToo frequently, we see things labelled as ‘innovation’ — but often, these things don’t work out, the project fails.Aug 4, 2016Aug 4, 2016
Designers are like alpacasDesigners are like alpacas; confused looking mammals who spit when angry and are covered in messy, often matted, fur.Jul 28, 2016Jul 28, 2016
Research based designers’ portfolios — a nonsensical askResearch based designers are constantly being asked for portfolios and it’s rubbish.May 5, 20161May 5, 20161
Published intheuxblog.comUser centred design on a shoestring — 5 tipsStartup life ain’t easy. Hell, even business and government projects ain’t easy nowadays.Apr 18, 2016Apr 18, 2016
Don’t waste funding — user centred startups cost lessI’ve a couple of similar conversations recently, one with California-based funnyman Nick Haase and the other with some nice people at a…Apr 14, 2016Apr 14, 2016
Creating a community, not a teamHi, I’m TJ, and until recently I was design lead at Home Office Digital, part of the UK Government (herein HOD).Apr 5, 2016Apr 5, 2016
GOV.UK from the insideI’ve spent the last 2 years inside the walls of the government, across more than 1 department.Feb 20, 20161Feb 20, 20161
Published inUX CollectiveThe benefits of high fidelity prototypingFor the last 7 months I’ve been working on a digital service for the Home Office which is used by people in Kuwait, Oman, Qatar and the…Feb 11, 2016Feb 11, 2016
Published inInteractive MindTo persona, or not to personaOften, when creating digital products, UX designers or user researcher might create some ‘user personas’. I won’t be talking about how to…Jan 21, 2016Jan 21, 2016
Be inclusive part 2: How to fight for ALL the users ❤This is part 2 (how) of a 2-part article on why and how to be inclusive. Click here for part 1. It will take a couple of minutes to read…Dec 8, 2015Dec 8, 2015
Be inclusive part 1: Why to fight for ALL the users ❤This is part 1 (why) of a 2-part article on why and how to be inclusive. Click here for part 2.Dec 8, 2015Dec 8, 2015
The user experience fire triangleThere are 3 things needed for a good user experience:Nov 30, 20151Nov 30, 20151
