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A UX designer’s guide to user flows
What are user flows and how should I be using them in my digital product?
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When you need to understand how a user will go through your product or feature you should always start with high-level user flows. User flows help determine how many screens are needed, what order they should appear in, and what components need to be present.
Understand your users
Before you get to this stage you should have some solid user research done and understand the pain points you are solving or the solution you are providing. This will help you define a user story or an epic to base this flow on.
Some of the other techniques used for user research include empathy mapping, user interviews, and needs statements.
You can make the user flows to align with user stories or you can create them for new features or even entire products. Usually applying a set of user stories will mean you are catering for all scenarios. You might have one primary user story that then has several smaller ones that lie underneath it.
What’s the difference between user flows and user journeys?
User flows are normally boxes and arrows, they follow the steps or stages a user…