AI has a UX problem

AI products, like most, need more user-enabled functionality and augmentation.

I wrote the majority of this article using Otter.ai and standard recorded voice memos from some preloaded app that comes on newer iPhones. This post comes out of research I’m doing for a book on design and machine learning. So much of writing this book has been a struggle, not for lack of ideas, but because of COVID. In the middle of the writing process, I became somewhat disabled, suffering from long COVID. Suddenly, all the patterns and tools and software I had…