Creating a User Insights Knowledge Base to keep track of research findings

How to create a library of user insights to keep track of research findings and for a better communication of user needs.

Doing user research, like usability tests, user interviews, and surveys, is certainly at the heart of UX, but what happens to all the gathered data once the research is over? My experience has shown me that interacting with a user can be very insightful, but the insights are lost as quickly as they were gained if you don’t have a way to document them in digestible chunks and spread the knowledge. That’s why, together with colleagues, I created a “User Insights Knowledge Base” at my current company Digitec — where I work as a Product Designer for the D3 product family, several software products for FX trading — to spread knowledge about the user across the company, to work more user-centered and to never lose a user insight again. This article will be all about the benefits and how to create a User Insights Knowledge Base.

What is a User Insights Knowledge Base?

“A knowledge base is a self-serve online library of information about a product, service, department, or topic.” — Atlassian