Designing questionnaires that actually work

Why dissecting unrelated user experiences is more helpful than asking about preferences.

J.A. Taylor
UX Collective
Published in
4 min readApr 2, 2020

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A welcoming lobby with a sleek metal top table featuring a wooden Connect Four game.
Photo courtesy of SimplifulDesign

Users rarely know what they want

“Know Thyself,” the ancient Grecian expression warns us. “Easier said than done,” the Renaissance phrase answers. In the design process, much time and money is…

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