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Giving, seeking, and receiving feedback in UX

Each individual is a universe of its own and each company or UX department has a set of unwritten rules. When you’re in doubt, the following checklist can guide you as you start navigating the muddy waters of the feedback world.

Meltem (UX Career Coach)
UX Collective
9 min readAug 29, 2021

Types of feedback described as oreo, macaron, black and white, oatmeal raisin, sugar cookie, and dough
Types of feedback depicted as different types of cookies by Liz Fosslien

3 weeks after joining Glovo, I saw a message in a Slack channel that’s exclusively created for seeking feedback amongst the UX Research team. Two of my colleagues were asking for input to their work for co-creating the product vision (see our case study HERE by our brilliant Valentina Salvi and Mariana Itza de Miguel).

Excited about this project, and keen to contribute to its quality standards by checking for consistency, accuracy, and simplicity, I posted my comments on the Miro board.

Hours after I submitted my feedback, Mariana told me that some parts of my feedback were located in sections(s) that were drafted by Joana, our Product Director (the head of Product Managers for Glovo customer app).

That was unexpected. My comments were respectful, but were they a bit too direct? Have I risked my job, soon after my arrival to a new company, by giving feedback to someone who was way more senior than me?

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Published in UX Collective

We believe designers are thinkers as much as they are makers. Curated stories on UX, Visual & Product Design. https://linktr.ee/uxc

Written by Meltem (UX Career Coach)

Hi, I’m Mel. As a UX Career Coach, I help my clients drive meaningful actions based on self-awareness so that they can be happy at work. Say hi on LinkedIn!

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