Go beyond the happy path to make sure your user’s needs are addressed

How to make sure optimism doesn’t blind you from user needs

Kai Wong
UX Collective
Published in
6 min readMar 3, 2022

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A forest path with a fork in the road. Two distinct paths to the left and to the right exist, and both of them seem equally used. A blank wooden signboard is up front.
Photo by James Wheeler from Pexels

It can be tough to be the only negative person in an overly-optimistic team, but it’s sometimes necessary to adequately capture the user’s perspective.

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