You're unable to read via this Friend Link since it's expired. Learn more

Member-only story

Designing a food delivery app for motorbike drivers — a UX case study

Tridip Thrizu
UX Collective
Published in
12 min readSep 2, 2018

The following case study is part of a design challenge. I am not in any way affiliated to Grab or any other companies/individuals mentioned in this article. The design decisions and assumptions taken in this case study are solely based on publicly available information.

The Challenge

Imagine that Grab is introducing food delivery service in Philippines (like FoodPanda). You are tasked to design the driver app for motorbike drivers. Here is a rough outline of how the process is like:

  • Customer orders food delivery through the Grab app.
  • A job card is shown to the driver. Driver has to decide if he/she wants to take up the job. Note that the job card has to be flexible to show not just food delivery jobs, but also courier jobs like Courier Delivery.
  • Once driver accepts the job, he will have to go to the restaurant to pick up the food
  • After picking up the food, the driver will have to deliver the food to where the customer is.

Please describe your approach / problems / considerations / when you start designing the app.

Key Deliverables

  • A list of assumptions you have, and how you would validate the assumptions.

Create an account to read the full story.

The author made this story available to Medium members only.
If you’re new to Medium, create a new account to read this story on us.

Or, continue in mobile web

Already have an account? Sign in

Published in UX Collective

We believe designers are thinkers as much as they are makers. Curated stories on UX, Visual & Product Design. https://linktr.ee/uxc

Responses (27)

What are your thoughts?