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How Canva reduces trial cancellation

Rosie Hoggmascall
UX Collective
Published in
9 min readSep 19, 2024

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The eye-watering numbers just keep coming in for Canva.

Last year, it hit 15 billion designs published.

This year, it hit 185 million monthly users.

Even their latest graph is out of date they’re growing so fast

After focusing on the creative industries in the early years, Canva went after some new segments to drive their insane growth curve:

As well as new segments, Canva’s going after new markets 🇺🇸🇺🇸🇺🇸

This year and last they’re pushing big in the US.

In Jan this year, they published the article ‘Celebrating Canva’s growth in the US’, in which they say that ‘the US is now one of our biggest markets’, with 20% of their 2023 designs created on the platform being creating in the US.

What next?

Well there’s quite a lot actually.

Apparently Canva are ‘only 1% there’.

🥴

There’s now a “Hollywood work kit” as Canva goes after the film industries (think creating storyboards and movie posters in half the time).

There’s also courses, an increasing number of AI features, bulk creators (that can create 1000s of creatives from CSVs), Loom-like recordings and more.

What a wild ride.

And even so in the last 5 months since I last covered Canva.

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Written by Rosie Hoggmascall

I write a weekly newsletter on UX, monetisation, product-led growth | Sign up @ growthdives.com

Write a response

Great write up. The only thing I think they could’ve have done to make it slightly more intuitive is to have the cancel button more visible - potentially next to the cancel plan button, not hidden in the menu. Perhaps that makes it too easy, but I always appreciate when the button is in plain sight on an account page.

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I love this Rosie. Some great insights and lovely to see a process that pleases more than most.
Thanks for sharing.

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It is actually horrible UX. It is an illustration of a dark design pattern if I ever saw one. Another is when you cancel Amazon Prime and Amazon is even worse, they harrass you about it at every checkout.

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