How Craigslist’s competition is winning the UX battle with in-app chat

Craigslist might outlast us all, but its stubbornness may someday catch up.

This article was originally published on November 30, 2020, at Stream.

When buying or selling used items online, where is the first place people turn?

Ask six people, and you may get six different answers. But a common option, or at least consideration, remains Craigslist. Perhaps because of its first-to-the-party…