How to avoid Twitter’s latest accessibility mistakes

Good accessibility programs include things that go above and beyond just compliance with the WCAG guidelines

Photo by NeONBRAND on Unsplash

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In June of 2020, I wrote about Twitter’s attempt to rely entirely on volunteers for accessibility testing, culminating in a public outcry over the release of an inaccessible voice tweets feature which couldn’t be used by people with hearing loss.

Since then, Twitter built an accessibility team, and even scored 100 % on the Disability:IN Disability Equality Index survey, though it is unclear to me how they achieved this score with no accessibility team for more than half of 2020. Despite these achievements, Twitter recently rescinded an update over complaints from users of headaches and eyestrain.

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