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How to create buyer personas with people who don’t use your product yet

Segmenting over a weekend with data

Sam Straun
UX Collective
Published in
5 min readMar 3, 2021
A group of gnomes with different jobs and pie charts overlaying
Types of customers can be complex

If you are a marketer, designer, or researcher, there has probably been some stage in your career when you have been asked to quickly whip up some buyer personas. Personas are a staple in design, software, and services, and for good reason. They help create empathy for customers throughout the company and offer a fantastic starting place for new products or campaigns.

Upon looking into creating them you wonder; how on earth do I create personas of people who don’t yet but could use our product?

An example of a customer persona in black and white with ‘assumptions’ in red overlayed
Classic assumptive persona

We could make assumptive personas with a snazzy template and a stock photo with a small description and a few assumptive metrics based on demographics or characteristics. Jane the mother, Jim the carpenter or Bob the builder. This is just a well-formatted assumption on who the potential user could be. How do we make buyer personas with data?

Here is the 5 step guide to quickly create real meaningful personas simply:

  1. Talk to recently acquired customers
  2. Write a survey using what you…

Written by Sam Straun

Merging data, statistics, ethnography and design to create human-centred experiences.

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