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Insights from ‘Designing for inclusivity with WhatsApp’s product designers’

Thoughts on the role of empathy in design and leadership

Eric Chung
UX Collective
6 min readOct 2, 2022

A digital illustration of VP, Head of WhatsApp Design Idit Y., Product Design Manager Sheta C., and Product Design Director Cat N.

Design at Meta released an article featuring an interview with VP, Head of WhatsApp Design Idit Y., Product Design Manager Sheta C., and Product Design Director Cat N.

In the article, the three design leaders discuss designing for inclusivity, design leadership, and the future of WhatsApp.

I took away some valuable insights from the interview and wanted to share my thoughts on the topics that were talked about.

How does working with emerging markets shape the design challenge?

“…what makes designing for WhatsApp so incredible is creating something that is universal and inclusive, because so many people around the world use it, and their lives are often very different from what we, the…

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Published in UX Collective

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Written by Eric Chung

Writing about design, business, or whatever's on my mind

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