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Miro’s explosive success: A case study in intuitive design and product-led growth

What we all can learn from them

Meghan Wenzel
UX Collective
Published in
6 min readJun 22, 2021

We see a screenshot of a miro board exploring scenario mapping, customer goals, customer action, and process ownership.
Source: https://miro.com/online-canvas-for-design/

In 2018, Miro was hardly a blip on the radar in the Design world. Fast forward two years, and suddenly Miro is solidly the number one tool for brainstorming and ideation. What led to this sudden spike in awareness and engagement? While the rapid shift to remote work certainly didn’t hurt, Miro’s relentless focus on thoughtful design and customers’ needs helped them build relevant and intuitive products, putting them in position to capitalize on changing work trends.

Recognizing that teams within the same company often speak different languages, Miro enables people to develop a shared understanding. Their collaborative digital whiteboard invites teams to brainstorm, diagram, document, and share their ideas.

Charting Miro’s exponential growth

UX Tools administers an annual survey of design tools, which allows us to track Miro’s rapid ascent.

In 2018, Miro wasn’t so much as a blip on the radar.

A graph of the 2018 Design Tool Survey shows paper/whiteboard is the most popular brainstorming tool, followed by Sketch then Figma.
2018 UX Tools Design Survey

In 2019, it wasn’t included as a default response, yet 157 respondents wrote it in as their tool of choice.

A graph of the 2019 Design Tool Survey shows paper/whiteboard is the most popular brainstorming tool, again followed by Sketch then Figma.
2019 UX Tools Design Survey

But in 2020, it suddenly is the number one software used for brainstorming and ideation. 899 respondents said it’s their primary tool, while 478 said it’s their secondary tool.

A graph of the 2020 Design Tool Survey shows Miro as the most popular brainstorming tool, followed by Figma then Sketch.
2020 UX Tools Design Survey

That’s a mind-boggling 472% growth in one year (and that’s only calculating people who said Miro was their primary tool)! Yes, the pandemic accelerated adoption, but Miro had the right foundations in place.

Interestingly, Mural, a similar digital workspace tool, didn’t see anywhere near the gains of Miro. Only 34 respondents listed Mural as…

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Written by Meghan Wenzel

UX Researcher and Strategist — “It’s not the story you tell that matters, but the one others remember and repeat”

Responses (9)

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Let's not forget Whimsical which I still feel like is much more user friendly to quickly ideate and brainstorm with others. Miro doesn't provide a line as a shape which is a big road stopper for me.

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I don’t think you’re comparing apples to apples here. The 2018 and 2019 surveys ask what TOOLS are used most frequently. The 2020 survey asks what SOFTWARE is used most frequently. Paper/whiteboards, which was #1 in those first two surveys…

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Love the features of Miro but it’s security posture and links to hosted data in areas of concern we had to block it in our network

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