The difference between sympathy and empathy in UX
“Listen to understand, not respond.”
Published in
4 min readJul 12, 2021
User experience (UX) in simple words, is the interaction a person has with the products and services of a company. Often confused with User Interface (UI), UX is a much wider concept. The overall experience of a user doesn’t only depend on the interface but it is one of the subsets of UX.
