Homepage
Open in app
Sign in
Get started
Editor Picks
About
Publish a Story
Receive our Newsletter
Tagged in
Customer Service
UX Collective
We believe designers are thinkers as much as they are makers. Curated stories on UX, Visual & Product Design.
https://linktr.ee/uxc
More information
Followers
527K
Elsewhere
More, on Medium
Customer Service
Ajay Gunasekaran
in
UX Collective
Oct 21, 2019
Why star ratings don't make sense for all product & services
Read more…
19
Chanade Hemming
in
UX Collective
Nov 27, 2020
How companies are rethinking customer support for this day and age
Customer. Adapt. Repeat.
Read more…
103
Khawar Latif Khan
in
UX Collective
Sep 30, 2020
How can chatbots ensure better service quality?
Read more…
32
Antonio Ruberto
in
UX Collective
Jul 29, 2020
Leaping from support to UX design
Five tips for bridging the gap into your new UX career
Read more…
31
Patricia Herrero
in
UX Collective
Jan 11, 2018
Designing a Facebook Messenger chatbot
Making it easier for customers to get their phone upgraded…
Read more…
125
Amy Cuevas Schroeder
in
UX Collective
Jun 11, 2020
How does Amazon approach customer support now?
As Amazon’s principal UX writer, Carol Valdez is…
Read more…
75
Shay Namdarian
in
UX Collective
May 6, 2020
Mapping the user journey to design more memorable moments
Customer expectations are changing, and so…
Read more…
56
Konstantin Escher
in
UX Collective
May 2, 2020
Turn customer care into your backup User Research tool
Who’s opinion matters most when it comes to
…
Read more…
82
Billy Frazier
in
UX Collective
Mar 12, 2020
Why you should work in food service or retail before working in UX
You never truly know the best and…
Read more…
216
2 responses
Sheri Byrne-Haber, CPACC
in
UX Collective
Nov 25, 2019
How to make organizations aware of an accessibility issue
Companies are more likely to take care of…
Read more…
57