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Nps
UX Collective
We believe designers are thinkers as much as they are makers. Curated stories on UX, Visual & Product Design.
https://linktr.ee/uxc
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Nps
Vikram Goyal
in
UX Collective
Feb 23, 2022
A comprehensive guide to using Net Promoter Score (NPS)
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103
1 response
andrea saez
in
UX Collective
Apr 12, 2021
Should I be using NPS to measure customer loyalty in SaaS?
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151
9 responses
Aga Szóstek
in
UX Collective
Feb 20, 2020
Turtles all the way down
Defining a powerful experience strategy is one challenge. Being able to roll…
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80
Aga Szóstek
in
UX Collective
Jan 1, 2018
Net Promoter Score (NPS) is not harmful. Believing in silver bullets is.
A reflection triggered by Jared Spool’s article
“NPS considered harmful (and what UX Professionals can do about it)”
.
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540
3 responses