The Broken Part of UX, Google’s Solution for UX Education, UX Myths, and more
Here is what’s hot in UX this week.
The Most Broken Part of Your User Experience is Email →
The UX of email sours customer relationships. I subscribe to nearly 300 email newsletters. Some I receive by signing up to get deals, offers, and updates, explicitly. Others I’ve been opted into after creating an account somewhere, making a purchase, or giving my email address to a company who then sold or shared the information with “trusted partners.”
Looking through these thousands of messages, it’s easy to see that email is the most broken part of any product’s experience.
Google Has a Solution For UX Education →
A new degree program with SCAD aims to “fill the gaps” in user experience design education.
Hilary Clinton, Your Website is Naughty →
A light Heuristic Evaluation of Hilary Clinton’s website, with commentary.
Is This My Interface or Yours? →
Why do products sometimes label things as my stuff, and sometimes label things as your stuff?
via Bruno Oyama
How to Get the Most Out of User Interviews →
What do you need to know about your users? How will that knowledge improve your product and inform your design process?
Visual Indicators Diffs →
Quantitative study measured how visual-design differences within a family of visual indicators impacts people’s ability to locate the associated items.
via Giu Vicente
10 Ideas to Help You Sell UX Work →
When it comes to selling in UX work it can often feel like nobody else knows that it’s important…
3 Myths About The Future Of UX →
Virtual reality? Augmented reality? A UX designer at Unity tells us what the world is getting wrong.
The Product Designer’s Guide to Conversational Commerce →
Design principles for creating conversational apps, bots, command based interfaces, and whatever’s next.
How to Create an Effective Customer Experience Survey →
The only way to measure how much better a new user experience is, is to understand where we came from.
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