The psychological impact of video calls

What Zoom is doing to people, meetings and research.

Photo by visuals on Unsplash

Whether it’s Zoom, Teams, Slack, or any other platform, many of us are now working 100% via video calls for everything from stand ups (now sit downs), team meetings, briefings, presentations, workshops and of course.. user and stakeholder research.

It’s completely different

It’s not simply a case of having the same meetings as before Covid, but now online — it’s an entirely different psychological experience, and I’d suggest we’re going to start to see some kind of

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