The transformational effect of the pandemic on CX

How COVID-19 is teaching businesses to think outside the box and improve experience design.

Nuno Marcelino
UX Collective
Published in
5 min readApr 17, 2020

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Men with a mask looking trough a window with a hope of a better future.
image by Sumit Choudhary

Local businesses will need to adjust and there is no one-size-fits-all model.

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Product Design Director made in Portugal and based in Berlin who loves to create beautiful and useful stuff. www.nunomarcelino.net