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The Twitter X dilemma: Trust as a finite resource in UX
How even well-established, familiar user interfaces like Twitter can’t make up for lack of user trust.
Do you still trust Twitter? Do you feel like it is “the world’s most accurate, real-time information source and a global town square for communication?” Since October 2022, big changes have shaken up the company both internally and externally, which has led to an erosion of user trust in the platform.
But does trust really matter in user experience? If Twitter works (generally) as advertised and has become as ubiquitous as it is, why should it matter whether or not the average user “believes” in the product?
Why trust is sacred
One of the first people I followed here on Medium was H. Locke, and even if I don’t know his first name, I trust in his articles to be informed by real world experience and wisdom. That’s why I am borrowing from his article “14 ways that good design builds trust with users” and recommend everyone with interest in the subject to give it a read.