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To moderate user research debriefs effectively, understand who your notetakers are
Understanding the difference between 3 types of notetakers
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I had a rude awakening the first time I moderated a UX debrief.
I had been a notetaker several times for user interviews, and each debrief afterward had run smoothly. But my first moderated debrief resulted in one person dominating the conversation and running out of time to talk about key issues. I didn’t know what exactly I did wrong until I spent the time to understand what a debrief is supposed to be.
It was only then that I knew that I needed to do two things. The first was that I needed to prepare more. And the second was that I needed to answer a simple question:
What’s the purpose of a debrief?
The difference between research finding presentation and debriefs
Despite what actually happens, teams schedule meetings to make progress through decisions. We schedule meetings to decide how to move a project forward, user concerns, or outstanding issues.
I bring this up to mention that research findings presentations aim to introduce key findings from user research. The team can then begin making decisions on…