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Unintended consequences of technology and design
A look at how introducing new technology can exacerbate the digital divide.
Over the last 20–30 years, we’ve seen extraordinary growth and innovation in technology. Notable technology such as computers and smartphones have revolutionized how our daily tasks are handled.
While new technology seeks to improve the daily lives of humans, there may be unintended consequences for those that have not adopted the technology. To put into perspective, it is statistically more difficult for elderly aged people to adopt such technologies or at least use the technology to its intended potential.
As essential services strive towards new technologies, those who have not been able to adapt would be left outside of the system with no choice but to conform. Thus leading to unintended consequences.
The Digital Divide
The digital divide refers to the gap between individuals with access to modern information and communication technology and those without. This gap exists due to various factors such as socio-economic status, age, geographic location, and disabilities. It affects not only access to information and communication, but also the ability to benefit from the increasing number of online services and opportunities, from online education and remote work to e-commerce and online health services.
A digital divide is not productive, it is not fair, and it should always be a conscious thought in the minds of designers.
Different kinds of digital divide:
- Access Divide: The gap between those who have access to technology and the internet and those who do not.
- Usage Divide: The gap in their ability to use these resources effectively.
- Quality Divide: A divide in the quality of the hardware, software, or internet connection people have access to.
- Empowerment Divide: Some individuals are able to use technology to fully participate in society, influence its direction, and reap significant benefits while others are merely passive consumers of online content.
