My team started designing and testing conversational UI experiences in 2019. Two years later, Wizard of Oz (WOz) testing is an early-stage protocol we use on all voice products. This article is going to explain why, how, and discuss some of our learnings.
Voice design needs research
The first thing I have to do on a voice design project is to state categorically that we MUST do user research and testing. There simply is no room to chop it out of the process for reasons of budget or
