Want to convey how bad a user experience is? Talk about the user's emotion

User counts aren't the most crucial thing to summarize: emotions are

Photo by Andrea Piacquadio: https://www.pexels.com/photo/woman-sitting-on-chair-while-leaning-on-laptop-3791136/

"There's no point in fixing anything. I'd rather you rebuild this whole stupid application." A user spoke bitterly, sounding like he'd given up on making things better.