What 35,000+ user reviews say about intelligent UI features

User research on the common problems behind the algorithms in apps like Facebook, Netflix, and Google Maps.

Marc Ericson Santos, PhD
UX Collective
Published in
4 min readSep 17, 2019

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Photo by chuttersnap on Unsplash

What’s the current state of artificial intelligence when applied to user interfaces? What are the common problems and how can we do better?

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Bridging research to practice, one article at a time. HCI researcher turned IT professional. Writes UX insights and personal essays.