What is a conversation(chatbot) designer — and why will this role grow in 2020?
Published in
8 min readFeb 3, 2020
Being the first modern digital virtual assistant to be ever installed on any phone, Apple’s Siri started a groundbreaking change as to how users interacted with their devices. Soon, other companies followed suit, giving rise to digital assistants like Google Assistant, Amazon’s Alexa and Microsoft’s Cortana.