What is wrong with the flight booking UX?

Seriously, why is it still such a pain?

Lucas Didier
UX Collective
Published in
9 min readOct 13, 2019

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Booking a flight online isn’t born yesterday. The first airline ticket sold over the web was in 1995, by a Palo Alto-based company called Internet Travel Network. One year later, Microsoft launched its Online Travel Agency (OTA), Expedia. Today, it is the #2 largest OTA in terms of revenue, right behind the Booking.com group.

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I help startups improve their products through my freelance activity www.lucasdidier.com & product managers build better specs with www.userstoriz.com