Why can’t the Government get tech right?

Billions lost, failed IT projects, and why it doesn’t have to be this way.

Megan Rashid
UX Collective
Published in
9 min readFeb 18, 2024

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Tax documents, phone with calculator and cup of coffee viewed from above against a black background
Photo by Kelly Sikkema on Unsplash

For US high school seniors, early spring is usually the time for obsessively checking mailboxes for emails or “large envelopes” congratulating them on their acceptance to university. However, this spring the only thing worse than reading “we thank you for your interest in…

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