Redesigning the macOS desktop experience

This story is part of a serie that focuses on improving the user experience on existing…

Getting those saucy UI animations for mobile and web

Journey

Workshops won’t solve the whole problem

There will be a workshop, they said. It will be fun, they said.

How to hack people loyalty with care?

Care 101 to feel love from your users.

The problem with NPS benchmarking

Net Promoter Score is a type of survey used to measure customer loyalty. A lot of companies use NPS…

Avoid these mistakes for an outstanding UX persona

Dear Medium, I simply missed the clap

It could just be me, in which case I apologise for the misleading feedback, but I simply didn’t see the clap button in the Android app.

How being a dad makes me a better UX designer

6 ways to mature into maturity

Maintaining team alignment with experience briefs

Ah, the creative brief. At once the bane of the creative’s tortured existence and a North Star to guide teams along the path to delivering something great. During my years running a small design studio, I used briefs to help plan projects, and…

Your Stakeholders Have Bellybuttons

You know the saying: Opinions are like bellybuttons — everyone’s…

Digital rights — a work in progress

It’s been a rough few months for tech companies with Facebook going under fire for data transgressions, and Google catching flack for a product demo gone sideways. If there’s a bright side, it’s their resiliency. That, and conversations about ethics have now…