This story is part of a serie that focuses on improving the user experience on existing…
Net Promoter Score is a type of survey used to measure customer loyalty. A lot of companies use NPS…
Ah, the creative brief. At once the bane of the creative’s tortured existence and a North Star to guide teams along the path to delivering something great. During my years running a small design studio, I used briefs to help plan projects, and…
It’s been a rough few months for tech companies with Facebook going under fire for data transgressions, and Google catching flack for a product demo gone sideways. If there’s a bright side, it’s their resiliency. That, and conversations about ethics have now…