Product

LinkedIn is an example of a bad product we just got used to

Hell is empty — all my colleagues are here.

Everything I know about UX I learned from my parents

Craft and problem solving goes much deeper than…

Kick-start your continuous user research in 5 steps

Let me walk you through how we set up a Continuous…

What we can learn from the 7 worst design examples ever

Forget beautiful designs, let’s learn from the…

How MyFitnessPal became MyFitnessEnemy

A masterclass in fake personalisation

Reducing time to aha! moment in B2B SaaS

A case study of Otter.ai

Why over 100 million athletes are hooked on Strava

The psychology behind Strava’s addictive community…

OPINION

How LinkedIn went from creepy to cool

First: Product vision, AI & feeds. Now…

How to build an AI-driven User Research Repository

Leverage AI to make research smarter, faster, and…

How the most unhappy customers can help you make profits

Your most unhappy customers are your greatest…