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A case study in how poor language hurts design

What does “unblank projector” mean?”

Patrick Thornton
UX Collective
Published in
3 min readApr 9, 2019

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This is an excellent lesson in why we need to use humanistic, usable language. Design is not just about visuals.

This is a photo I took off the projector in my class last week. Our classrooms have a Crestron automation system in them that controls lights, projectors, and audio. It’s a touchscreen system, so there shouldn’t be any issues creating signifiers that are both very discoverable and understandable.

I eventually figured out what “blank projector” and “unblank projector” meant, but good design should be obvious, and one of the core concepts of good product design is memorability. The concept of blanking and unblanking a projector is not memorable. It’s barely English.

What is happening here is that there is a way to turn the projection from the projector on and off, without turning the projector itself off. Let’s say you are giving a presentation, and you want to turn the projector off so that you can write on the board or so that the projector isn’t distracting when you are doing something else. “Blank projector” allows you to no longer project, while keep the projector still technically on in case you want to start quickly showing something again (some people who saw this button assumed it projected a blank screen…

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Written by Patrick Thornton

Vice President, UX at Gartner Digital Markets. Building a better-designed world.

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