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Service Design

UX Collective

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Service Design

Matt Jedraszczyk in UX Collective

User interface of an AI chat assistant with a clean layout, featuring a sidebar navigation menu, chat input field, and options for selecting AI models like GPT-4 and GPT-4 Turbo.

Thinking past the cliche of LLM’s AI design patterns

Nowadays, each time I see AI tools I often see a…

Josh Singer in UX Collective

Diagram showing products represented by boxes, labeled “Product A,” “Product B,” and “Product C” around a use case represented by a circle, labeled “Use Case 1.” Each box and circle has also the text “Incredibly short description of Product/Use Case X.” There are arrows pointing from each of the products into the use case to represent the data flow and user navigation needed to support that use case. Gaps in current functionality are represented by red text and arrows.

Building a product ecosystem

Design in a merging world

Karolina Rojek in UX Collective

Two skyscrapers against a blue sky.

Transforming self-centred organisations into human-centred ones

Organisations can’t improve their…

Yaron Cohen in UX Collective

A human hand and a robotic hand create a flowchart together on a piece of paper.

Dive into service design with the help of a generative AI coach

Generative AI will not replace humans…

Darren Yeo in UX Collective

Boeing’s mishaps highlight the necessity of Experience Custodians, stressing the risks of prioritising short-term profits over safety. Zappos’ customer-centric approach inspired the role of custodians, which becomes crucial for exceptional user experience. The importance of putting customers before shareholders ensures sustainable success. (image source: Yeo)

Why Boeing needs Experience Custodians more than ever

And how we can learn about the customer-centric…

Sidney Debaque in UX Collective

This is an aerial picture of a landfill in the middle a of pristine green wetland, next to a stream of water. The landfill looks like an alveola of waste in the middle of the landscape. It seems to blend with its environment due to its organic shape, but strikes a contrast by its content, plastic white amid a green lush environment.

What service design can do to mitigate our impact on the planet?

Designing the right services, and…

Marie Lu Vinh in UX Collective

Beyond design systems for interfaces: an ecosystem of design systems

Full(er)-stack design systems…

jim mccool in UX Collective

Vintage black and white photo of Captain Kirk and Mister Spock from Star Trek TOS with a model of the star-ship Enterprise in the foreground. Source Wikimedia Commons.

Bringing human-centred design to the alien world of Enterprise software

Big ‘back-end’ systems often…