8 things to use in “Jobs-To-Be-Done” framework for product development

Talk all you want to about the importance of strategy or operational efficiency, but the truth is that companies succeed because they…

The anatomy of a credit card form

Paying for something online with a credit card is simple, right? Yes and no. Yes, because we’ve been…

A Crash Course in UX Design Research

The material in this article was originally presented to the Downtown UX Meetup here in…

Dear web designer, let's stop breaking the affordance of scrolling

Big picture + arrow down = lazy design

We’ve all seen it. You get on a website and there it is: a massive edge-to-edge picture, and it's beautiful… It’s a huge (pun…

UI Mechanics of a Date Picker

A study and an experience redesign of selecting dates from a calendar

Offline: When Your Apps Can’t Connect to the Internet

Slack’s design is not secret sauce

Design is important, but it’s not enough

Alcatel Watch UX

Designing user experience for Alcatel’s first smart wearable device

The Tyranny of the Minimum Viable Product

I am the victim of Minimum Viable Product mentality. Minimum Viable Product (MVP) is a product development methodology popular with start-ups to focus a product on the minimum viable features that will appeal to a customer. Unfortunately, engineering and…

The problem of identifying design with problem solving